Account Support Associate

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Full Time
  • Post Date: June 27, 2016
  • Offerd Salary Negotiable
  • Experience 3 Years
  • Gender Both
  • INDUSTRY Accounting
  • Qualification Bachelor Degree
Job Description
Account Support Associate  DUB002G5
Role objective
To provide assistance to the engagement teams (40-50 staff) working on various client engagements ensuring quality output as per set policy guidelines.
Operational Responsibilities
Organization of Engagement
  • Act as central point for contact for the business operations of the engagement/practice
    assigned, e.g., client acceptance process coordination, family tree relationship reporting,
    GFIS code activity, etc.
  • Verify and check engagement codes and share with the engagement team accordingly
  • Monitor engagement calendar: Team planning meetings, review meetings, closing meetings and independence reviews
  • Assurance only:  Involvement in staffing teams (validate staffing requests and anticipate
Team Coordination
  • Update contact list of EY team members and client contacts
  • Participates in engagement and/or practice team meetings and reviews items discussed and acts/plans accordingly, e.g., perform client website updates, analyzes data, etc, if required
  • Arrange to send client communications
  • Facilitate the setting up of meetings, conference calls, video calls including sending
    invitations, setting up dial in code, circulating agenda
  • Coordinate with the Document Management Services team for archiving of records
  • Assurance only: Coordinate the collection of audit and other statutory reports from joint
    auditors and other relevant authorities/parties
  • Assurance only: Arrange to send deliverables, audit instructions, financial statements on    
              behalf of the engagement team
Facilitate engagement work
  • Collect all available intelligence (industry and competitor data) from EY knowledge
    database/client database
  • Coordinate delivery of work papers and deliverables to client locations and organize  
    collection at the end
  • Prepare standard Engagement Letter/proposal templates as per instructions of the
    Engagement Manager/Director
  • Assurance only: Facilitate and collect audit confirmation
Quality & Risk Management
  • Coordinate the completion of documentation (final signed version of deliverable sign-offs)
  • Coordinate all procedures related to independence such as pre-approvals for non-audit
    services, update or validate family tree, etc
  • Detect non-approved services through analysis of GFIS and SORT, if required
  • Coordinate with Q&RM and Finance team to clarify any engagement related issues and
    inform the Engagement Manager for action
  • Assurance only: Backup and archive GAMx engagements and maintain archive GAMx multi-location archive database
  • Assurance only: Maintain engagement permanent file with all mandatory documentation (as per local legislation and GAM): minutes of boards, regulatory filings, internal audit reports, etc.)


Fees & Billings
  • Track and monitor client billing and credit collection for portfolio and provide information to Engagement Manger/Partner
  • Track and monitor engagement expenses and provide information to Engagement
  • Assist in preparation of budget and monitoring if required
  • Assurance only: Reconcile estimates to staffing plan, if required
  • Assurance only: Monitor credit collection for portfolio
  • Assurance only: Monitor compliance through period review of Work in Progress (WIP)
  • Assurance only: Assist in the preparation of fee notes and supporting analysis for fee billings
Client Liaison
  • Maintains and updates sales tracking database (interaction)
  • Coordinate delivery of firm publications
  • Coordinate client access to firm online research tools e.g. EY Online Possesses deep
    knowledge of the types of services the Firm/engagement/practice provides.
  • Adds value through recognition of clients and client-serving personnel.
  • Coordinate client networking meetings and events
  • Assurance only:  Coordinate with clients for inventory stock count
Additional responsibilities
  • Ensure that workload within the team is distributed evenly and that priorities are met to suit changing business needs
  • Manage and meet deadlines
People responsibilities
  • Provide support to other members during busy periods and in case of varying workload
Key Interactions:
    Internal :
  • EY Executives and Staff
  • Document Management and Services team
  • Translation team
  • Typing team
  • Client Administrative Contacts
Educational qualifications
  • A Graduate degree in commerce or business would be preferred
  • A minimum of 3-5 years of experience of working as administrative assistant or coordinator
  • Intermediate knowledge of Microsoft Word, PowerPoint and Excel
  • Lotus Notes knowledge is an advantage
  • Exposure of working within a multi-national multi-cultural corporate environment
  • Possesses deep knowledge of the types of services the Firm/engagement/practice provides. Adds value through recognition of clients and client-serving personnel. Is actively involved and knowledgeable about the services the engagement/practice is providing
  • Good communication skills
  • Good coordination and planning skills
  • The confidence to proactively make decisions as and when required
  • The confidence and ability to interact with staff at all levels
  • A flexible professional approach
  • A quality driven approach, consistently aiming for high standards
  • Knowledge of finance
Who we are
At Ernst & Young we support you in achieving your unique potential both personally and professionally. We give you stretching and rewarding experiences that keep you motivated, working in an atmosphere of integrity and teaming with some of the world’s most successful companies. And while we encourage you to take personal responsibility for your career, we support you in your professional development in every way we can. You enjoy the flexibility to devote time to what matters to you, in your business and personal lives. At Ernst & Young you can be who you are and express your point of view, energy and enthusiasm, wherever you are in the world. It’s how you make a difference

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