- Offerd Salary Negotiable
- Experience 3 Years
- Gender Both
- INDUSTRY Banking
- Qualification Bachelor Degree
To plan, monitor and progress customer service activities in order to provide a consistently superior customer service experience with minimal delays at every transactional stage. Through initiatives leading to excellence in all customer touch points, position the Bank as a service driven organization & leader in the Real Estate Finance business. Coordinate with all internal & external support functions to understand any particular operational issues and alleviate bottlenecks facilitating faster turnaround of deal closures.
Need to work with operations to address all post execution exceptions highlighted by different departments and based on self-review.
Develop and maintain systems to measure customer service levels against established standards and take necessary action to communicate / advice / assist according to performance levels.
Handle and resolve to the customer’s satisfaction complaints and instigate steps ensuring minimization of grievances going forward.
Establish in consultation with Head REF and implement effective customer service strategies & plans and improve awareness of service quality across all customers facing and support functions.
Responsible for the survey design and reporting to senior management the results of customer satisfaction projects.
Bachelor’s Degree. Master’s degree is an advantage
Minimum 7-8 years of relevant experience
To APPLY please visit https://jobs.dib.ae