Branch Manager | QNB

Ensure customer satisfaction at all times and resolve customer complaints timely and effectively.

Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Build and maintain strong and effective relationship with all other related units to achieve the Group’s goals/objectives.

Manage the branch as per preset risk and credit limits and ensure cost control.

Market the Group’s products and services while enhancing the customer, deposit and loan bases quantitatively as well as qualitatively, and also make periodic visits to current and potential customers for marketing purposes.

Review daily position and profit and loss reports, monitor dormant accounts especially debit accounts, supervise and minimize “past due” and “casual overdraft” accounts.

Approve or reject, or coordinate the approval and rejection of lines of credit and loans within preset limits.

Review audit findings and take appropriate corrective actions and ensure strict adherence to the Group’s policies & procedures and agreed SLAs.

Oversee the smooth running of day-to-day activities and ensure adequate distribution of work among staff.

Ensure regular staff rotation to make sure widely knowledgeable staff cover all sections in the branch to avoid difficulties during leaves.

Resolves administrative issues in the Branch and ensures provision of necessary infrastructural resources for effective functioning of the Branch

A minimum of 5 years’ experience related to branch management in a major banking institution with at least 3 years’ experience in local environment.

Well-informed of the Corporate branches market structure, industry practices and regulations.