- Experience Less than 1 Year
- Gender Both
- INDUSTRY Insurance
- Qualification Bachelor Degree
Job Description
Call Centre Agent ( Kuwaiti National )
Job Description
– To interact with customers to provide and process information in response to inquiries, concern and requests about products and services.
– Professionally handles incoming requests from customers and ensures that issues are promptly and thoroughly resolved.
– Directs customers’ requests and unsolved issues to the concerned departments and follows-up until the issues are successfully closed.
– Educates the customer where applicable to prevent the need for future contacts.
– Maintains a balance between company policy and customer benefit in decision-making.
– Manages the customers’ record of inquiries and complaints.
– Assists in generating reports related to customer service.
Skills
– Fluent in both Arabic and English.Excellent computer and communication skills.
– Willingness to work a flexible schedule and occasional overtime when needed.
– Commitment to customer satisfaction.
– Interpersonal skills
– Listening skills..
– Ability to analyze and solve problems.
send your CV to Email Address: akkurian@gig.com.kw
Safety Information
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Safety Tips for Candidate
any job offer that requires that you pay a fee in advance, is probably a scam. Most reputable companies will absorb these costs themselves. if any Employer ask you for fee in advance please report the Employer by contact us.
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Tips for Candidate
Please DO NOT be sensitive about the nationality requirement. Such as a question why only Indian or Filipino nationality? Why you cannot hire some certain nationalities. It could be work visa issues, it could be balance the nationalities at the department/company etc. and not Racism!!