- Experience Less than 1 Year
- Gender Both
- INDUSTRY Insurance
- Qualification Bachelor Degree
Call Centre Agent ( Kuwaiti National )
– To interact with customers to provide and process information in response to inquiries, concern and requests about products and services.
– Professionally handles incoming requests from customers and ensures that issues are promptly and thoroughly resolved.
– Directs customers’ requests and unsolved issues to the concerned departments and follows-up until the issues are successfully closed.
– Educates the customer where applicable to prevent the need for future contacts.
– Maintains a balance between company policy and customer benefit in decision-making.
– Manages the customers’ record of inquiries and complaints.
– Assists in generating reports related to customer service.
– Fluent in both Arabic and English.Excellent computer and communication skills.
– Willingness to work a flexible schedule and occasional overtime when needed.
– Commitment to customer satisfaction.
– Interpersonal skills
– Listening skills..
– Ability to analyze and solve problems.
send your CV to Email Address: firstname.lastname@example.org