Contact Center Agent 1

Application deadline date has been passed for this Job.
This job has been Expired
  • Offerd Salary Negotiable
  • Experience 3 Years
  • INDUSTRY Others
  • Qualification Bachelor Degree
Job Description

Company: Al Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.


To achieve a high level of customer satisfaction for all stake holders, by providing the best quality of service in answering queries, resolving problems, and ensuring the timely closure of all service requests.

Being the first point of contact for stake holders, Contact Center employees reflect the image of the organization, and any misrepresentation or behavior misconduct would negatively impact the image and the business. Accordingly, all team members have to strictly live the values of Al Futtaim, and to take the first initiative of creating a customer experience by providing the best quality of work in parallel to being compassionate to customer service principles.


Act as the first point of contact for receiving customers’ inquiries, service requests and complaints through all communication channels
Answer inquiries, capture and register essential SR/complaints information, and to contact customers if a follow up is required
Direct inquiries and SR to the appropriate department, follow up, and escalate if necessary to ensure proper and timely closure of customers’ requests.
Create a lead if customer’s service request is not in the contract scope of work
Conduct, over the phone, a brief customer satisfaction survey
Maintain excellent quality of communication and behavior with all stake holders
Perform any duty or assignment requested by management.

Minimum Qualifications: – Bachelor’s Degree

Minimum Experience: 2+ years in Contact Center domain

Job-Specific Skills:

Fluent in English and Arabic
Excellent verbal communication
Ability to handle multi tasks.
Good knowledge of MS Office (Excel)
Problem solving techniques

Behavioral Competencies :

Self-motivated and patient
Team work spirit
Flexible and willing to fulfil work requirements including work location and Contact Center 24/7 shift schedule
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.