Customer Service Representative

Application deadline date has been passed for this Job.
This job has been Expired
Full Time
  • Offerd Salary Negotiable
  • Experience 3 Years
  • INDUSTRY Others
  • Qualification Bachelor Degree
Job Description

Job Overview:
They will be responsible to answer calls and register the inquiry / complaint efficiently.
They will have to follow up with the concerned department to resolve the issue and close the registered inquiry / complaint, and will be responsible for sending quotations to customers, assist the sales team with pricing and availability of stock, create new customer file.

Main Responsibilities:

  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.


  • College graduate (Bachelors or Equivalent), undergraduates may apply
  • Minimum of 6 months office work experience, ideally in a Customer Service role, but not essential
  • Problem Solving skills
  • Documentation Skills
  • Must be an excellent communicator
  • Must be reliable and service orientated


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