- Offerd Salary Negotiable
- Career Level Others
- Experience 3 Years
- Gender Both
- INDUSTRY Airline
- Qualification Bachelor Degree
Customer Services Agent – German Speaker (Contact Center) | Qatar Airways | Doha
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
As a Customer Service Agent you will deliver service excellence to Qatar Airways customers via telephone, email and fax. You will need to respond professionally in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.
Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.
You must hold at minimum High School Certificate. Ideally you will have knowledge of Amadeus reservation program, in addition to experience in airline or hospitality industry. You must be fluent in English and German, with a strong sense of customer satisfaction.
1. Resume / CV