Department Officer – Airside Logistics

Application deadline date has been passed for this Job.
This job has been Expired
Full Time
  • Offerd Salary Negotiable
  • Experience 4 Years
  • INDUSTRY Airline
  • Qualification Bachelor Degree
Job Description

Department Officer – Airside Logistics – 1700000R 

Job Purpose

 

Job Purpose

To direct and control all departmental activities on shift, act as point of contact and plan the availability of resources / equipment ensuring consistency, safe on-time performance and alignment with SLAs, standard operating procedures, shift demand and regulatory, legal and safety requirements.

Qualifications & Experience

 

 
 – Bachelor’s degree or Diploma in business administration / aviation / ground handling / customer service
– Experience:
– Bachelor Degree: 4-6 years of experience in aviation/ ground handling/customer service
– Diploma: 6-8 years of experience in aviation/ ground handling/customer service
– UAE driving license (for airside based roles)
– Preferably First Aid trained
– Advanced understanding of airlines? customer service product (specific airport related requirements) and Industry regulations for the assigned work area
– Advanced understanding of the aviation terminology
– Advanced Customer Management Skills
– Advanced Communication Skills
– Advanced Safety Awareness Skills
– Proficient Supervisory Skills
– Proficient Planning and Organizing Skills
– Proficient Writing Skills
– Proficient IT and Computer Literacy Skills
 
Additional to Customer Service:
– Advanced understanding of the usage of Departure Control System
– Proficient understanding of ICAO (International Civil Aviation Organisation) conditions of carriage and local / international regulations and IATA (International Air Transport Association) pertaining to passenger and baggage acceptance.
 
Role KPIS
Safety:
– % Compliance with Safety procedures
– # of Safety meetings contacts
– # of Safety observations
 
Operations:
– Compliance with operational procedures and instructions
– % Work completed in a timely manner
– Availability of resources at all times
– Safe On-Time Performance
 
Customer:
– % of Customer Satisfaction
– % of Accountable Complaints
 
Additional to Aircraft Appearance
– Condition of aircraft
 
Additional to Customer Service
– Passenger Queuing Time
 
 

 Salary and Benefits At dnata, our style of delighting customers is unique. That’s why we attract the best people in the industry – people who can apply imagination to their work. We are growing quickly – and we are looking for people to join our global family of 20,000 employees. As one of the largest air services providers in the world, our services on the ground keep the world in the air. You’ll find dnata in 38 countries offering customers our expertise in ground handling, cargo, travel, and flight catering. We believe in the power of our people – and we’re always on the look-out for potential stars to help us deliver the promises our customers make. Be a part of our success story. If you want to join us, please visit emirates.com/careers to apply. We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.

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Emirates, Dubai, United Arab Emirates
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