Department Officer – Airside Operations (Aircraft Turnaround)

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This job has been Expired
Full Time
  • Offerd Salary Negotiable
  • Experience 5 Years
  • INDUSTRY Airline
  • Qualification Bachelor Degree
Job Description
Department Officer – Airside Operations (Aircraft Turnaround)  1700001A 
Job Purpose


To direct and control all departmental activities on shift, act as point of contact and plan the availability of resources / equipment ensuring consistency, safe on-time performance and alignment with SLAs, standard operating procedures, shift demand and regulatory, legal and safety requirements.

Job Outline:

  • Plan

– Works with dOCC (dnata Operations Control Centre) Resource Allocators to plan and control manpower resources on shift to optimise utilisation and save costs in line with the standard operating procedures ensuring compliance with safety and service standards
– Reviews the flight schedule and ensures that the resource plan is aligned to the work demand.
– Forecasts any operational issues and ensures the availability of resources in the case of manpower shortages or equipment breakdown / maintenance

  • Deploy

– Deploys resources based on the information provided from resource planning to ensure availability of resources for all flights/activities

  • Lead

– Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions
– Guides and leads Department Team Leaders to deliver the required services as per the shift requirements
– Discuss the shift challenges with the team and briefs on expectations and plan of action.

  • Execute

– Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
Acts as a role model for the desired safety behaviours and wears the appropriate PPE and ensures that work is conducted in a safe manner
Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviors and leading with safety
– Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
– Communicates regularly with key stakeholders to provide them updates on department activities on shift
– Coordinates regularly with other officers on shift to ensure that quality services, resources and safe on-time performance are provided
– Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost reduction and productivity improvement and feeds back to Department Management
– Ensures that all identified problems and escalated issues are resolved in a timely manner
– Develops the shift report summarizing shift performance and highlighting any service shortfalls and recommends solutions and corrective action
– Takes immediate action to rectify irregular operations in coordination with Flight Officer (where applicable), Service Delivery Managers and/or Manager dnata Operations through the deployment of resources on the shift for airside operations

Qualifications & Experience


Education qualification and Experience: Bachelor’s degree or Diploma in business administration / aviation / ground handling / customer service
Bachelor Degree: 4-6 years of experience in aviation/ ground handling/customer service
Diploma: 6-8 years of experience in aviation/ ground handling/customer service
UAE driving license (for airside based roles) –
Preferably First Aid trained
Advanced understanding of airlines’ customer service product (specific airport related requirements) and Industry regulations for the assigned work area
Advanced understanding of the aviation terminology
Advanced Customer Management Skills
Advanced Communication Skills
Advanced Safety Awareness Skills
Proficient Supervisory Skills , Planning and Organizing Skills  and  Proficient Writing Skills, Proficient IT and Computer Literacy Skills
Additional to Airside Operations -Airside Centre of Excellence (ACE)
Advanced understanding of the usage of AACS (Airport Activity Control System), BELT (Baggage Excellence and Location Tool) and RTC (Real Time Control)
Advanced understanding of Airline Requirement and Customer SLAs
Proficient understanding of the Turnaround Process
Basic knowledge of weight and balance Additional to Airside Transportation
Advanced understanding of the usage of AACS (Airport Activity Control System), and RTC (Real Time Control)

 Salary and Benefits At dnata, our style of delighting customers is unique. That’s why we attract the best people in the industry – people who can apply imagination to their work. We are growing quickly – and we are looking for people to join our global family of 20,000 employees. As one of the largest air services providers in the world, our services on the ground keep the world in the air. You’ll find dnata in 38 countries offering customers our expertise in ground handling, cargo, travel, and flight catering. We believe in the power of our people – and we’re always on the look-out for potential stars to help us deliver the promises our customers make. Be a part of our success story. If you want to join us, please visit to apply. We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.

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