Enterprise Services Operation Engineer | vodafone

About Vodafone
We’re one company, one team and one brand. You’ll be working for one of the Top 15 brands in the world and the world’s largest Telecommunications provider. We are made up of many different people and cultures and we celebrate our diversity and our local roots. We ensure local culture is reflected in what we do – both internally and in the marketplace.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work.

What is the key to our success? It’s simple – our people. Across a Global footprint, we believe we’re at our best when you’re at yours. From our diverse workforce, our flexible working policies to our creative work spaces, we embrace a culture of learning and sharing to develop our next stage growth. It’s in our hearts to push forward, to create a better future, to never rest and find new ways that help people communicate.

We are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded. We respect, value and celebrate our people’s individual differences – we are not only multinational but multicultural too. Our excellent flexible benefits programme allows you to choose what’s right for you. Our Vodafone Foundation gives the ability for our people to give something back. We embrace empowering our people to shape their world.

Role Purpose
The Enterprise Services Operation Engineer is responsible for running the Network Operations objectives for all Fixed products (CI, SIPT, IPVPN , EVPN etc.), which includes configuration & provisioning and troubleshooting End to End responsibility, Order desk function and ensure all the services are handed over within the agreed SLA with the business and customers.

Your Responsibilities will include:
• Managing the day-to-day operations of the Fixed including Enterprise and Broadband configuration, ensures that work processes are implemented as designed and align with established standards.
• Carry out the order desk function to track for the full e2e cycle of the enterprise products delivery.
• Carry out and coordinate the provisioning function for , 1)IP platforms ( BNGs, customer CPEs, backhaul routers, NNIs etc. ) ;2)Voice platforms ( IMS, CTS, SBC, HSS, SIP, H232, PBX, Signalling flow to establish IMS call, Call flow for voice ) ;3)Performance report products.
• Order desk to log the new requests and customer orders in the system ; Apply service request for configuration changes ; Engagement with Sales, Presale and Technology solution and delivery teams.
• Apply service configuration for enterprise solutions (CI, IPVPN, EVPN, SIP-T. etc).
• Update configuration parameter files and maintain configuration database/inventory.
• Handover tested services to service operation team on a technical level.
• Coordinate the troubleshooting of new product deliveries in case of failures. Support and coordinate field teams and customer support vendors during integrations.
• Handling the incidents/follow up with various teams till problem resolution within agreed SLA for all enterprise services (CI, IPVPN, EVPN, DDOS, DWDM,IOT..etc)
• Proactive monitoring and ensure associated actions are proposed to resolve the alarms. Regular health checks performed to avoid uncontrolled outages.
• Develop Complete preventive maintenance schedule, and validate reports sent by Vendor to reflect the actual performance in the monthly invoicing.
• Respond quickly and effectively to resolve various trouble tickets, monitoring system and network performance issues in accordance with applicable policies, standards and procedures. And Comply with and perform quality assurance programs.
• Keep manager well-informed about operational and maintenance issues associated with Fixed customers.
• Serve on a rotational on-call schedule for emergency repairs and maintenance and Insure satisfactory completion of work by.

Knowledge, Skill and experience we are looking for :
• Graduate in Electronics and communication engineering or equivalent
• ITIL or PRINCE2 certifications are preferred.
• Alcatel NRS1 or NRS2 certifications or Cisco Equivalent certifications CCNP or higher certification
• Minimum 5 Years of experience in Fixed Operations with telecom Vendors /Operator on configuration, corrective and preventive maintenance.
• Good knowledge in IMS, CTS, SBC, HSS, SIP, H232, PBX, Signalling flow to establish IMS call, Call flow for voice ; IP, Routing, Switching, Natting, Subnetting, GPON, OLT, ONT, Fixed Access .
• Customer Communications and vendor management.
• Good knowledge of OSHA requirements applicable to the Telecom industry.
• Strong follow-up skills , ability to organize applicable department timelines and follow up with internal and external customer needs.

Commitment from Vodafone
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender or age.

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