Head of Change Management

Job Description

The role

— To apply a structured and consistent change methodology for all employees, projects and departments across the organisation.

— To define and measure success metrics and monitor change progress.

— To assess the change impact and develop counter strategies to reduce resistance and address uncertainty to facilitate the acceptance of change.

— To lead and implement change management activities across the business.

— To engage with key project teams and to support the integration of their projects with crucial change management initiatives embraced by the business.

— To achieve quick adoption of change and ensure efficient understanding and training in order to achieve organizational proficiency.

— To perform the role of a coach or mentor for senior managers of the business to assist them in fulfilling their role as change sponsors for their respective departments and teams.

— To handle new change initiatives and projects.

— To support change management at the organizational level and to support communication efforts.

The requirements

— A minimum of 15 years’ experience as a Change Manager having relevant credentials; i.e., MA in Strategic Change, CCMA (Certified Change Management Professional), or equivalent.

— Thorough knowledge of Change Management strategies with demonstrated successful track record of success working with global organisations.

— Working knowledge and experience with a large retailer is preferred.

The person

— Excellent communication and presentation skills.

— Change agent and highly experienced in conflict management.

— Empathetic with strong influencing skills and an excellent negotiator & mediator.

— Strong strategic planning and organisational skills with a hands-on execution style.

— Ability to build a personal rapport with all stakeholders.

— Multi-national / multi-cultural experience gained living overseas (preferred).

 

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