- Offerd Salary Negotiable
- Career Level Manager
- Experience 8 Years +
- Gender Both
- INDUSTRY Banking
- Qualification Bachelor Degree
Responsive to the needs of the customer base and lead the customer focus initiative in the entire department.
Act as the single point of contact for servicing all needs/ queries pertaining to the referenced customers (Highly revenue client, Client with growth potential, Client with sophisticated product need).
Ensure customer complaints are handled/ resolved in the most expeditious manner.
Provide inputs to the Head ofSales and Relationship Managementin the preparation of Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn around time which will also help increase external customer satisfaction.
Build and maintain strong and effective relationship with all other related departments and sections to ensure timely processing and resolution of the needs/ queries of the customer base including any related operational issues and thereby facilitate achievement of the Group’s goals/ objectives.
Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required on the customer base.
Provide input to the department’s Head to support the development and implementation of strategies and plans to achieve all volume, revenue, and profit targets for the segment
Provide input to the Head of Products and External Relations to support the development of tailored product solutions for QNB clients
Build and maintain strong and effective relationship with QNB support departments to ensure timely processing and resolution of the needs/queries of the customer base
Strong track record in managing business-to-business relationships with focus on sales and client service
1. Resume / CV
2. Passport-size photograph