- Offerd Salary Negotiable
- Experience 5 Years
- INDUSTRY Telecommunication
- Qualification Bachelor Degree
Job Description
Role purpose:
Role’s responsibility is to provide advice and assistance to customers to maximize the likelihood of a sale and customer experience excellence. Retail Advisor will be responsible for a variety of duties that pertain to creating an attractive environment for customers.
They should also be able to acquire thorough knowledge of the company’s products and pass that knowledge to customers along with a great deal of enthusiasm.
The goal is to facilitate customers in every possible way in order to drive sustainable growth
Role’s responsibility is to provide advice and assistance to customers to maximize the likelihood of a sale and customer experience excellence. Retail Advisor will be responsible for a variety of duties that pertain to creating an attractive environment for customers.
They should also be able to acquire thorough knowledge of the company’s products and pass that knowledge to customers along with a great deal of enthusiasm.
The goal is to facilitate customers in every possible way in order to drive sustainable growth
Key Accountabilities
• Approach customers and offer them advice on products to persuade them to buy
• Provide information and other services
• Locate products on behalf of customers
• Deal with complaints in a patient and helpful manner
• Take and record orders through a computer system in person or over the phone/e-mail
• Update customer information in databases
• Go the “extra mile” to meet targets
• Maintain a clean and orderly environment in the store
• Adhere company’s policy and procedures
• Approach customers and offer them advice on products to persuade them to buy
• Provide information and other services
• Locate products on behalf of customers
• Deal with complaints in a patient and helpful manner
• Take and record orders through a computer system in person or over the phone/e-mail
• Update customer information in databases
• Go the “extra mile” to meet targets
• Maintain a clean and orderly environment in the store
• Adhere company’s policy and procedures
Key performance indicators :
• Sales Target Vs. Achievement
• HVP Cont. %
• TNPS
• First time right Manual errors, Process adhere
• Sales Target Vs. Achievement
• HVP Cont. %
• TNPS
• First time right Manual errors, Process adhere
Budget owned: NIL
Direct reports: Nil
Dotted reports: NIL
Direct reports: Nil
Dotted reports: NIL
Core competencies, knowledge and experience
• Proven experience as sales advisor or other customer service/sales role
• Tech savvy with working knowledge of computer systems and databases
• Patient and comfortable dealing with complaints
• Professionalism and outgoing personality
• Excellent communication and interpersonal skills
• Good physical endurance
• Proven experience as sales advisor or other customer service/sales role
• Tech savvy with working knowledge of computer systems and databases
• Patient and comfortable dealing with complaints
• Professionalism and outgoing personality
• Excellent communication and interpersonal skills
• Good physical endurance
Education/Qualification: High school diploma or equivalent
Location
:
Vodafone HQ
Unit 207, Level 2, Tech 2, Qatar Science & Technology Park Al Gharaffa Street, Al Rayyan
Doha QA
Job Type
: Full-time
Employment Type : Permanent
Closing Date
: Ongoing
Safety Information
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Tips for Candidate
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