Senior Social Media Officer | Qatar Airways | Doha

Application deadline date has been passed for this Job.
This job has been Expired
Full Time
  • Offerd Salary Negotiable
  • Experience 5 Years
  • Gender Both
  • INDUSTRY Airline
  • Qualification Bachelor Degree
Job Description
About Your Job:As a Senior Social Media Officer; You will be responsible for All service delivery aspects of the QR Social Media Customer Care unit. you will manage a team of Social Media lead Agents along with the below accountabilities;

  • Manage service quality and service levels through teams by adhering to set standards.
  • Develop, manage, coordinate, and implement workflows and standard operating procedures.
  • Administrate Social Media Engagement platform.
  • Responsible for the real time steering of Social Media Customer Care unit.
  • Responsible for the KPI achievement of the Social Media Customer Care unit.
  • Regularly interact with Corporate Communications to understand requirements and communicate feedback/solutions.
  • Planning and executing debriefing sessions for all agents before the shift commences.
  • Ensuring adherence to response standards and high level of customer service by processing regular quality checks.
  • Controlling and reducing non-SOP adherence instances on a daily basis.
  • Assisting the training team in developing recurrent training modules.
  • Creating reports and action plans to be presented to Commercial Management.
  • Act as single point of contact within Qatar Airways for all Social Media Customer Care procedures.
About You:You must be University graduate with minimum 5 years of job related experience.

You will have excellent written and spoken English, Arabic is strong advantage.

To be successful in this role you will have excellent team-leading, problem solving and decision making skills.

Important Notes::Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident to reportfraud@qatarairways.com.qa

Note: you will be required to attach the following:
1. Resume / CV
Shortlist
Qatar Airways, Doha, qatar
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