Service Desk Analyst (Saudi Nationals Only)

Application deadline date has been passed for this Job.
This job has been Expired
Full Time
  • Post Date: June 29, 2016
  • Offerd Salary Negotiable
  • Experience 3 Years
  • Gender Both
  • INDUSTRY Information Technology
  • Qualification Bachelor Degree
Job Description

Service Desk Analyst (Saudi Nationals Only)

Job Description

Will be responsible for all the IT Software / Hardware / Networking related roles like :-

  1. Hardware Fundamentals
  2. Operating Systems – Server & Desktop Windows 2Kx, Windows XP
  3. Outlook / Email Client
  4. Network Fundamentals
  5. Troublesooting skills
  6. Customer Management 


  • Hardware Knowledge on Multiple Vendor product. Fair technical understanding of native remote management (remote console) tools.
  • What is OS, concepts of Client OS and common checks and comprehend common error messages
  • Knowledge on MS outlook & its specific features which would be helpful for service desk operations
  • Networking basics & understanding on dealing with networking productsProficient introubleshooting all hardware, all OS environment.
  • Proficient in communication areas like grammar, sentence structuring, pronunciation & MTI.
  • Provide excellent customer service to improve business performance.
  • Understand customer requirements so as to provide appropriate clarifications and solutions.
  • Contribute ideas to resolve customer problems to improve productivity.
  • Deliver prompt and professional solutions for customer inquiries via direct contact, phone, email etc

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