Application deadline date has been passed for this Job.
This job has been Expired
- Offerd Salary Negotiable
- Experience 3 Years
- Gender Both
- INDUSTRY Information Technology
- Qualification Bachelor Degree
Service Desk Analyst (Saudi Nationals Only)
Will be responsible for all the IT Software / Hardware / Networking related roles like :-
- Hardware Fundamentals
- Operating Systems – Server & Desktop Windows 2Kx, Windows XP
- Outlook / Email Client
- Network Fundamentals
- Troublesooting skills
- Customer Management
- Hardware Knowledge on Multiple Vendor product. Fair technical understanding of native remote management (remote console) tools.
- What is OS, concepts of Client OS and common checks and comprehend common error messages
- Knowledge on MS outlook & its specific features which would be helpful for service desk operations
- Networking basics & understanding on dealing with networking productsProficient introubleshooting all hardware, all OS environment.
- Proficient in communication areas like grammar, sentence structuring, pronunciation & MTI.
- Provide excellent customer service to improve business performance.
- Understand customer requirements so as to provide appropriate clarifications and solutions.
- Contribute ideas to resolve customer problems to improve productivity.
- Deliver prompt and professional solutions for customer inquiries via direct contact, phone, email etc
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