Specialist Business and Government – Billing Collection (Omani or GCC Nationals)

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Ooredoo Oman

Full Time
  • Post Date: January 21, 2017
  • Offerd Salary Negotiable
  • Experience 4 Years
  • Gender Both
  • INDUSTRY Building / Construction / Property
  • Qualification Bachelor Degree
Job Description

Ooredoo Oman Family Member:
As the Specialist Business and Government – Billing Collection you will be undertaking the Business & Gov. past due portfolio making sure that all late payment actions are implemented in due course, meeting with customers to ensure they are aware of outstanding amount and making sure that they received their invoices, have no dispute on the invoices and to discuss and agree payment arrangements, working with other departments (i.e. Sales, Customer Service, Billing Operation) to ensure that customers receive their bills, solve any issues faced by the customer and follow up on complaints raised.

Core Responsibilities:
Your main tasks and responsibilities will be managing the debt collection portfolio of Business & Gov. customers (mobile &fixed) defaulter’s cases arise in early, med. & late delinquent stages, tracking Business & Gov. (fixed and mobile) non payment reasons and recommend appropriate solution against cases, contact Business and Government (fixed and mobile) defaulters and encourage them to make payment in Early, Med & Late delinquent phase before suspending customer accounts, reducing Business and Government (fixed and mobile) termination for non-payment and reduce churn, undertaking collection follow up on potential credit risk accounts with past due amounts, implementation of collection of late payment actions and making sure that all actions are implemented on due course, ensuring that business & Government customer receive monthly bill other physical or Ebill.

You will be seeking to maximise revenue (Value in OMR) collection between age buckets of 30 day to 180 days, raising awareness of defaulters in early delinquent phase of all payment plans and ensure that all instalment cases are aligned with Billing Collection Policy, educating customers on collection process & methods of making payments and handle all customer enquiries, seeking to maximise retention of consumer fixed and mobile customers in early delinquent stages, establishing and maintaining professional and positive relationships with Business and Government customers.

Reporting any failure in the system or any error deducted, updating Billing Collection Reports/follow ups schedule on Daily/Weekly/Monthly basis, quality assurance- undertake monthly quality check on post-paid activation (Mobile & Fixed) and making sure that all mandatory documents are uploaded successfully in activation time and physical address is available, reporting any quality issues found to concern departments (i.e. Direct Sales, Stores & Customer Service) and making sure that root cause of the errors are deducted and solved, document management – Collection & preparing of defaulter’s eligible for legal action court documentation.

The Person:
To apply for this position you should have degree in finance or any related fields, 2 years’ experience in receivable management, management from Business & Government Customers, negotiating payment terms, knowledge of and experience in debt collection methodologies, experience in working with collection agencies, understanding and experience of legal process and documentation, understanding and experience of billing cycles and collections methodologies, understanding of Business terms and conditions.

Technical skills required::

Payment Plan negotiations
Document management and reporting
Customer management

Behavioural skills Required:

Communicating effectively
Influence and Persuasion
Negotiation skills
Customer Focus
Results Orientation
Planning and Organising

Note: you will be required to attach the following:
1. Resume / cv
2. Passport-size photograph

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