Sr. Fraud Manager

Application deadline date has been passed for this Job.
This job has been Expired
  • Offerd Salary Negotiable
  • Experience 5 Years
  • INDUSTRY Telecommunication
  • Qualification Bachelor Degree
Job Description

Role purpose:
1) The Sr. Fraud Manager is responsible for delivering effective mitigation strategies to address fraud threats for Vodafone Qatar. He/She is responsible for developing and executing fraud mitigation initiatives to better prevent, detect and mitigate fraud threats in the local market, inbound outbound roamers, and carrier services and to help foster a common operating model.
2) The Sr. Fraud Manager is regarded as a subject matter expert in telecoms fraud and can be called upon to share best practice or bespoke advice, and support the fraud risk assessment of all products and services by working closely with Margin Assurance, Roaming, Interconnect, Technology teams, Billing, Credit Risk, Customer Operations, New Products & Services and Pricing teams.
3) The role holder will also assist in the measuring and reporting of fraud losses across products and services, and the management of fraud incidents locally, and in close coordination with Group Corporate Security Fraud Management team.

Key accountabilities and decision ownership:
• Develop, direct and execute fraud mitigation and management operational strategies
• Create a work plan for high risk issues, agree and document prioritization with key stakeholders and deliver to agreed roadmap
• Establish appropriate preventive and detective controls to ensure increased levels of automated fraud risk detection/analysis, mitigation measures and accuracy of results generated
• Provide expert fraud support for managed products and services, project teams and customers – proactively identify gaps in protection and evaluate, recommend and implement enhancements in FMS
• Contribute to the development of a roadmap for the evolution of the Fraud management toolset – develop and implement tests and audits; monitor and ensure compliance to standards, policies, and procedures; conduct incident response analyses; develop and conduct training programs

Key performance indicators:
• Demonstrable contribution to Fraud Value Add targets set by CFO
• Confirmed impact arising from delivery of fraud mitigation or management initiatives – deliver timely and accurate fraud incident/investigation reports, monthly fraud dashboard by collecting, analyzing, and summarizing data and trends/variances, and CURA reports to key stakeholders; subject matter analysis and presentations to ExCo
• Assist in reviewing and identifying fraud risks in all new products and services, ensuring they are treated in compliance with Global Fraud Policy Standard

Budget owned: N/A
Direct reports: NONE
Dotted reports:
• VFQA Fraud Monitoring Analyst
• VSSI Fraud Monitoring & Mitigation Team (24×7 operation)

Core competencies, knowledge and experience:
• Proven skills in fraud management
• Strong analytical and influencing skills
• Excellent communication, stakeholder management (including C-suite) and presentation skills
• Technical experience in project management
• Proven leadership experience and capabilities

Must have technical / professional qualifications:
• Post graduate with 10-12 years of total experience
• 7-8 years experience in fraud management
• 4-5 years experience in leading cross-cultural teams
• Hands-on experience in executing complex technical projects involving multiple teams




Vodafone HQ 
Unit 207, Level 2, Tech 2, Qatar Science & Technology Park Al Gharaffa Street, Al Rayyan
 Doha QA

Job Type

 : Full-time

Employment Type : Permanent
Closing Date

 : Ongoing